Home / Direct billing
Massage With Direct Billing in Burnaby, BC
Use RMT direct billing at Nova Restore Wellness in Metrotown, Burnaby. We submit eligible massage therapy claims directly to many extended health plans and ICBC.
Quick Summary: Massage With Direct Billing in Burnaby, BC
| Question | Practical answer |
|---|---|
| What does direct billing mean? | The clinic submits an eligible RMT claim electronically to the insurer when the plan and provider system allow it. |
| Does direct billing guarantee coverage? | No. Your policy decides eligibility, limits, deductibles, co-insurance and any remaining patient balance. |
| What services can be submitted? | Eligible registered massage therapy services can be submitted when your plan covers RMT care; ICBC uses a separate claim pathway. |
| What should you bring? | Your benefits information and any required policy/member details; for ICBC, bring the claim number and accident date. |
| Where is the clinic? | Unit 202-4555 Kingsway, Burnaby, BC, near Metrotown Station; open daily from 9:00 AM to 9:00 PM. |
Insurance paperwork is a small task until it becomes one more thing sitting on your list. Nova Restore Wellness offers Massage With Direct Billing for many extended health plans, so eligible RMT claims can be submitted from the clinic instead of requiring you to pay the full amount and file the claim yourself.
The clinic is located at Unit 202-4555 Kingsway in Metrotown, Burnaby, BC. All listed massage treatments are provided by CCHPBC-registered RMTs, and eligible ICBC massage visits can also be billed directly under an active motor vehicle accident claim.
Direct billing is convenient, but it is not the same as guaranteed coverage. Your insurer decides what your policy pays, how much remains, whether a referral is required, and when annual limits reset. Nova Restore Wellness handles the submission; your plan sets the rules.
Related care at Nova Restore Wellness
Massage treatments | Pricing | ICBC massage | Meet the RMTs | RMT in Metrotown
How Direct Billing Massage Works
Direct Billing Massage means the clinic submits an eligible RMT claim electronically to your insurer after or during the appointment, depending on the insurer's system. If the plan pays the full eligible amount, there may be little or nothing left for you to pay. If it pays only part, you pay the remaining balance.
For the first visit, bring the policy information required by your insurer, such as the plan or contract number and member or certificate number. If you are covered as a dependant, the clinic may also need information for the primary plan holder.
Once the billing profile is set up, later visits are usually simpler, but coverage still needs to be available on the date of treatment.
Massage Direct Billing Does Not Override Your Plan
Massage Direct Billing can make claims easier, but the clinic cannot change your coverage. Two patients with the same insurance company may have completely different RMT benefits because their employers or individual plans purchased different levels of coverage.
Common plan differences include annual RMT maximums, per-visit limits, deductibles, coinsurance, referral requirements, frequency restrictions, and coordination-of-benefits rules. Some plans cover the full clinic fee up to a yearly maximum. Others reimburse a percentage or cap each visit.
If you need to know the exact amount before you book, check your benefits portal or contact your insurer. The clinic can submit the claim, but the final coverage decision belongs to the plan administrator.
RMT Direct Billing and Why Registration Matters
RMT Direct Billing depends on the practitioner being eligible under the insurer's rules. In British Columbia, RMT is a regulated title. Only licensed massage therapists registered with CCHPBC can use the title.
Your receipt includes the treating RMT's registration information, which insurers use to process registered massage therapy claims. This is different from a general relaxation massage delivered by someone who is not an RMT and may not be eligible under extended health benefits.
If reimbursement matters to you, verify that the appointment is with an RMT and that your plan includes registered massage therapy before assuming the visit will be covered.
Direct Billing Massage Therapy for Nova Restore Wellness Treatments
Direct Billing Massage Therapy is available for the clinic's RMT services when your policy allows it. That includes deep tissue and therapeutic massage, prenatal massage, and hot stone massage when they are delivered as registered massage therapy. ICBC/MVA appointments follow ICBC billing rules under an active claim.
The treatment name does not create coverage by itself. Your insurer is generally paying for eligible registered massage therapy provided by an RMT, subject to your plan. If a specific service raises a coverage question, confirm it before the appointment.
This is another reason to keep the booking under the correct patient name and provide accurate benefits information. Small mismatches can delay electronic claims.
Massage Therapy With Direct Billing: What You May Still Pay
Massage Therapy With Direct Billing can still leave a patient portion. For example, a plan may cover 80 percent of an eligible visit, set a dollar limit per session, or apply a deductible before benefits begin. Once an annual maximum is used, the remaining visits may be entirely patient-paid until the plan resets.
A declined claim also does not automatically mean the treatment is not eligible. The issue can be missing plan details, a temporary insurer outage, a referral rule, an exhausted benefit, or an administrative mismatch. The clinic can provide a detailed RMT receipt so you can follow up with your insurer if needed.
Plan for the possibility of a remaining balance even when direct billing is available.
What to Bring to Your First Direct Billing Appointment
Bring your extended health insurance information and a piece of identification if your insurer requires identity verification. If you have secondary coverage through a spouse or another plan, bring those details as well if you intend to coordinate benefits.
It helps to know whether your policy requires a physician referral for RMT reimbursement. Many plans do not, but some employer benefit contracts still include that condition.
Arrive a few minutes early for your first visit so intake and billing setup do not take time away from the clinical conversation.
Direct Billing Massage Near Me in Metrotown
If you are searching Direct Billing Massage Near Me, proximity is only part of the decision. You also want the right provider type, a clinic that can submit your plan, and appointment times that fit your schedule.
Nova Restore Wellness is on Kingsway in Metrotown, near Metrotown SkyTrain Station, the bus exchange, and Metropolis at Metrotown. The clinic is open daily from 9:00 AM to 9:00 PM, which can make before-work, evening, and weekend appointments more realistic.
The clinic provides registered massage therapy rather than non-regulated spa massage, so eligible visits can be submitted under RMT benefits when your plan includes them.
ICBC Direct Billing After a Motor Vehicle Accident
ICBC billing is separate from ordinary extended health direct billing. Under current Enhanced Care rules, eligible people injured in a collision have access to pre-approved rehabilitation services, including registered massage therapy, during the first 12 weeks after the crash. A doctor's referral is not required to begin those pre-approved treatments.
Nova Restore Wellness accepts eligible ICBC massage visits and bills ICBC directly. Bring your claim number and date of accident. If treatment continues beyond the initial pre-approved period, additional approval may be needed according to ICBC's current process.
If there is a patient-paid portion, keep the receipt. Your extended health plan may consider some remaining amounts, but that depends on your policy and coordination rules.
Coordination of Benefits
If you have coverage under two extended health plans, coordination of benefits may allow the second plan to consider some or all of the amount not paid by the first plan. The order of submission is determined by insurer rules and whether you are the primary member or a dependant.
Electronic coordination is not identical across insurers. In some cases, the clinic may submit both plans. In others, you may need to send the first insurer's explanation of benefits to the second plan yourself.
Bring both sets of plan information and ask how your insurers handle coordination rather than assuming the second claim will happen automatically.
What Happens if the Electronic Claim Is Declined?
A declined direct-billing transaction does not prevent you from receiving care if you choose to pay for the visit. The clinic can issue an RMT receipt so you can submit the claim manually or contact your insurer.
Before assuming you have no coverage, check the reason. It may be an annual limit, missing referral, incorrect member number, plan maintenance, or a temporary technical issue. Your insurer is the best source for the exact explanation of a denied claim.
The clinic should never promise that an insurer will pay a claim before the insurer has actually adjudicated it.
Direct Billing Massage Explained in Plain English
Direct Billing Massage is really an administrative convenience layered on top of your insurance contract. The clinical visit does not change because a claim is being submitted electronically. You still see an RMT, discuss your goals, complete the necessary assessment and receive treatment. The difference happens at the payment step: when your plan supports electronic submission, Nova Restore Wellness sends the eligible claim information to the insurer and the insurer responds with what it will pay.
If the insurer covers the full eligible amount, there may be nothing left to pay. If it covers part of the visit, you pay the balance. If the claim cannot be submitted or is declined, you can pay the clinic and use a detailed RMT receipt to seek reimbursement where your policy allows it. The clinic cannot rewrite the insurance contract or promise a payment amount before the insurer adjudicates the claim.
This distinction is worth repeating because Massage With Direct Billing is sometimes marketed as though the service is automatically free. It is not. Direct billing changes who sends the claim; your extended health plan still decides what is covered.
| Benefits term | What it means in practice | Why it matters at the clinic |
|---|---|---|
| Annual maximum | The total amount your plan may pay for RMT care during the benefit year. | Once the maximum is used, later visits may be fully patient-paid until the plan resets. |
| Per-visit maximum | A dollar limit the plan will consider for one appointment. | You may owe the difference even when you still have annual coverage remaining. |
| Co-insurance | The percentage split between the insurer and the member, such as a plan paying part of an eligible fee. | Direct billing can still leave a patient portion. |
| Deductible | An amount you must pay before the plan begins reimbursing eligible care. | Early claims in a benefit year may show a larger balance due. |
| Referral requirement | Some policies require a physician or other authorized referral for reimbursement. | You can book an RMT directly, but the plan may still require documentation before paying. |
| Coordination of benefits | Rules for using two plans when you have primary and secondary coverage. | The second plan may consider some of the amount not paid by the first, depending on insurer rules. |
How a Massage Direct Billing Claim Moves From Appointment to Payment
Before the first claim, the clinic needs accurate member information. A wrong certificate number, outdated plan details or a mismatch between the patient name and insurer record can stop an otherwise eligible claim. If you are covered as a spouse or dependant, bring the information for the primary plan holder as well as your own details when the insurer requires it.
After treatment, the claim is submitted using the treating RMT's registration details and the service information required by the insurer. The insurer then returns an adjudication response. That response may approve the full eligible amount, approve part, apply a deductible, say the annual maximum has been reached, request additional information or decline the electronic transaction.
When a claim is approved only in part, the clinic collects the remaining balance. When electronic submission is unavailable, a detailed receipt gives you the information needed for manual reimbursement. RMT Direct Billing is therefore best understood as a faster claim pathway, not a separate insurance product.
Why a Direct Billing Claim May Be Delayed or Declined
A declined electronic claim can be frustrating, but the reason is often administrative rather than clinical. Your RMT appointment can be a legitimate eligible service while the electronic transaction still fails. The fastest way forward is to identify the reason instead of assuming the plan provides no massage coverage at all.
The annual RMT maximum has been reached or the plan has not reset yet.
A deductible or co-insurance amount applies before the insurer pays the balance.
The member, certificate or policy number was entered incorrectly or has changed.
The insurer requires a referral or other documentation that is not yet on file.
The plan has a per-visit limit lower than the clinic fee.
The patient is listed under a different legal name or dependant status in the insurer system.
The insurer portal is temporarily unavailable or the clinic cannot electronically submit to that particular plan.
Coordination-of-benefits rules require the claim to go to another plan first.
If the clinic cannot see the specific reason in the electronic response, the insurer is the best source for an explanation because only the plan administrator can interpret the contract and member history. Nova Restore Wellness can still provide the receipt and treatment details needed for you to follow up.
This is one reason to check your benefits before an appointment if knowing the exact out-of-pocket amount is important. Direct billing reduces paperwork, but it cannot remove uncertainty that comes from a plan's own limits and rules.
Massage Therapy With Direct Billing and Two Insurance Plans
Massage Therapy With Direct Billing becomes a little more complicated when you have coverage under two plans. Coordination of benefits is the process insurers use to decide which plan pays first and what the second plan may consider afterward. The order can depend on whether you are the primary member or a dependant and, for children, on insurer-specific coordination rules.
In some situations, the clinic can submit the first claim electronically and then submit the remaining eligible amount to the second plan. In others, the second insurer may require you to upload the first insurer's explanation of benefits yourself. Because electronic coordination is not identical across companies, bring both sets of plan details and do not assume the second submission will happen automatically.
The important point is that two plans do not create unlimited coverage. The combined reimbursement cannot exceed the eligible cost of the service, and each plan still applies its own contract rules. If you are trying to use remaining benefits before a plan year ends, check both balances before scheduling multiple visits.
| Extended health direct billing | ICBC direct billing |
|---|---|
| Based on the terms of your private or employer benefits policy. | Based on an active motor vehicle accident claim and current ICBC Enhanced Care rules. |
| May involve annual maximums, deductibles, co-insurance and referral rules. | Pre-approved RMT treatment is available during the initial recovery period under ICBC rules; current limits are set by ICBC. |
| The insurer decides how much of each eligible visit it will pay. | ICBC sets standard treatment fees and may allow provider user fees depending on the appointment and provider charge. |
| A declined electronic claim can usually be followed by manual submission if the policy allows reimbursement. | Ongoing treatment beyond the initial pre-approved period may require additional approval or communication with the recovery specialist. |
| Bring plan/member information. | Bring the ICBC claim number, accident date and other required claim information. |
Direct Billing Massage Therapy Across Nova’s Treatment Options
Direct Billing Massage Therapy is not limited to one technique. Nova Restore Wellness provides registered massage, deep tissue and therapeutic massage, prenatal massage and hot stone massage through CCHPBC-registered RMTs. When your extended health plan covers eligible RMT care, the claim is generally submitted as registered massage therapy rather than because the treatment has a particular marketing name.
That means a Hot Stone Massage or Prenatal Massage appointment may still be considered under RMT benefits when it is delivered by an eligible RMT and the policy permits reimbursement. The insurer remains the final authority on coverage. If a specific treatment name creates a question for your plan, ask before the appointment rather than assuming it is automatically included or excluded.
MVA Massage uses a different payment pathway because ICBC claims follow ICBC rules rather than your ordinary extended health contract. If you have both an ICBC claim and private benefits, bring both sets of information so the clinic can explain the order that applies to your situation.
Why RMT Registration Matters for Reimbursement and Trust
Nova Restore Wellness's treatments are provided by Zhen (Will) He, RMT and Yatong (Tiffany) Qu, RMT, both registered with CCHPBC. In British Columbia, RMT is a reserved professional title. CCHPBC states that only licensed massage therapists may legally use Registered Massage Therapist, Massage Therapist and the abbreviation RMT.
For patients, that matters in two ways. First, regulated practice comes with standards for assessment, consent, privacy, draping, records and professional accountability. Second, extended health plans commonly require that massage therapy be provided by an eligible registered professional before they will reimburse the service.
When you search RMT Direct Billing or Direct Billing Massage Near Me, check both sides of the equation: is the person actually an RMT, and does the clinic have a billing pathway for your plan? Nova Restore Wellness can direct bill many major extended health plans, but the clinic should never promise an insurer's decision in advance.
You can verify the professional meaning of RMT through the College of Complementary Health Professionals of BC.
Before You Book Massage With Direct Billing in Burnaby, BC
If you want the first visit to run smoothly, check the simple administrative details before you arrive. Confirm that your policy includes registered massage therapy, know whether a referral is required for reimbursement, and bring the correct member or certificate information. If you have a second plan, bring those details too.
Nova Restore Wellness is located at Unit 202-4555 Kingsway, Burnaby, BC, near Metrotown Station and is open daily from 9:00 AM to 9:00 PM. The clinic's current rates and appointment lengths are published on its pricing page. If the insurer does not cover the full visit, you are responsible for the remaining balance.
The goal of Massage With Direct Billing is simple: make the claim process less distracting so the appointment can stay focused on treatment. When the plan supports electronic submission, the clinic handles the claim. When it does not, you still leave with the documentation needed to pursue reimbursement yourself.
Common questions
Which insurers do you direct bill?
Nova Restore Wellness states that it can direct bill many major extended health plans. Because insurer participation and clinic setup can change, contact the clinic with your provider name if you want confirmation before booking.
Do I need to pay first?
If your claim is successfully direct billed, you usually pay only the portion not covered by your plan. If direct billing is unavailable or the claim is declined, you can pay and use the RMT receipt for reimbursement where eligible.
Do I need a doctor's referral?
You can book an RMT without one, but a specific extended health plan may require a referral for reimbursement. Check your benefits wording.
Can prenatal or hot stone massage be direct billed?
When delivered as registered massage therapy by an RMT, these appointments may be eligible under RMT benefits, subject to your plan.
Can you direct bill ICBC?
Yes, for eligible active claims. ICBC uses its own billing and approval rules.
Can you guarantee how much my plan will pay?
No. The insurer determines coverage based on your policy.
Book RMT Care With Direct Billing in Metrotown
If benefits paperwork has been one more reason to put off treatment, direct billing can make the process simpler. Bring your plan information, book the RMT service that fits your needs, and Nova Restore Wellness can submit eligible claims when your insurer allows it.
Book online or call (778) 987-6682 for registered massage therapy at Unit 202-4555 Kingsway, Burnaby, BC.
Extended health plans we direct bill
We can direct bill most of the major providers, including plans administered through Pacific Blue Cross, Canada Life, Sun Life, Manulife, Green Shield and others. Coverage for massage therapy varies from plan to plan, so it is worth checking how many visits and what dollar amount your policy allows each year.
Confirm this provider list against your clinic's actual billing setup before publishing.
Getting treated without the paperwork
Direct billing
Most major extended health plans billed directly on covered visits, so you pay only the remainder.
ICBC claims
Recovery care after a motor vehicle accident, billed directly to ICBC under your claim.
No referral needed
Book massage therapy directly for either extended health or ICBC — no doctor's note required.
How ICBC massage claims work
If you have been in a car accident, ICBC covers a number of massage therapy visits as part of your recovery, and you do not need a referral to start.
Report your accident to ICBC and get your claim number.
Book an appointment and bring your claim number and date of accident.
We bill ICBC directly for your covered visits.
Your therapist assesses your injuries and builds a treatment plan.
What to bring
For extended health, bring your policy or member details so we can confirm coverage. For ICBC, bring your claim number and date of accident. If you want to use both, bring both and we will work out how your visits are billed.
Plan or member details
Policy and member number for extended health.
ICBC claim number
Plus the date of the accident.
A few minutes early
Time for intake before treatment starts.
Common questions about billing
If your situation is not covered here, call the clinic and we will check your plan with you before you book.
We give you a detailed receipt you can submit to your insurer for reimbursement.
Usually only the portion your plan does not cover, which we can tell you before treatment. On ICBC claims within your covered visits there is normally nothing to pay at the clinic.
No. Massage therapy with a registered therapist can be booked directly, for both extended health and ICBC claims. A few employer plans still ask for one, so it is worth checking your policy wording.
Often yes, in sequence rather than at once. Bring both sets of details and we will work out which visits are billed where.