Home / Treatments / ICBC & car accident massage
Injury recoveryRecovery treatment after a motor vehicle accident, billed directly to ICBC, with no doctor referral needed to start. Bring your claim number and our registered massage therapists in Metrotown handle the paperwork so you can focus on getting back to normal.
Give us your ICBC claim number and the date of the accident when you book. We confirm your coverage and bill ICBC directly, so there is nothing to pay up front in most cases.
Your therapist checks how the injury is moving and where it is guarding, then treats the neck, back and shoulders that usually take the brunt of a collision.
A plan across several visits, with movement to do at home, so the recovery keeps progressing between appointments rather than stalling.
If you have been injured in a motor vehicle accident in British Columbia, you are entitled to massage therapy as part of your recovery, and you do not need a doctor to refer you first. ICBC covers a set number of visits in the weeks after a crash, which is why starting early matters.
Whiplash, neck stiffness, headaches, and mid-back or low-back guarding are the complaints we see most after a collision. Treatment focuses on easing that protective tension, restoring movement and helping you get back to driving, work and sleep with less pain.
We bill ICBC directly for eligible claims, so in most cases there is nothing to pay at the appointment. Bring your claim number and the accident date to your first visit and we take care of the rest.
Anyone recovering from a car accident in BC, whether the collision was recent or a few weeks back. You can start massage therapy under your claim without a referral.
Some claims involve a small user fee depending on your coverage. We will let you know what applies to yours before your first appointment, so there are no surprises.
Both of our registered massage therapists treat patients under an ICBC claim, so you can book with either one. Zhen (Will) He trained in the massage therapy program at West Coast College of Massage Therapy. Before that he worked in reflexology, and he tends to focus on lower back pain, gluteal function and hip mobility, drawing on both deep tissue and relaxation technique. He works in English and Mandarin.
Yatong (Tiffany) Qu combines traditional Chinese massage technique with western massage therapy. She focuses on neck and back pain and on cervical problems, and works in English and Mandarin. You can meet both therapists before you book.
Report the crash to ICBC first and get your claim number. Bring that number and your Personal Health Number to the first appointment so we can set up billing.
It also helps to bring the date of the crash and, if you have it, your recovery specialist’s name and contact details.
Book the ICBC Initial Assessment for your first visit. Completing the new patient intake form beforehand means more of the appointment goes on treatment.
Tell your therapist everything about the crash and your symptoms, including headaches, dizziness, numbness, pins and needles, jaw pain or difficulty sleeping. Some symptoms appear days or weeks afterwards, so mention anything new at each visit.
If you have been assessed for concussion, fracture or nerve injury, or are waiting on imaging, say so. Treatment is adapted around it, and your therapist may recommend you speak with your doctor before continuing.
Pressure is yours to control throughout. Registered massage therapists do not diagnose, and we do not promise particular outcomes or claim results.
Appointments are booked through our online system, which is open around the clock. If this is your first visit for this treatment, book the initial assessment so your therapist has time to take a full history before any hands-on work begins.
Your receipt is issued in your therapist’s name and carries their registration number, which is what extended health insurers ask for. We direct bill most major providers, so in most cases you pay only the portion your plan does not cover. Where a user fee applies to an ICBC visit, keep the receipt: extended health plans will often consider it.
If you need to move or cancel an appointment, please give us 24 hours notice so the time can be offered to someone else.
No. Under current ICBC rules you can book massage therapy directly after a motor vehicle accident, without a referral, as long as you have an active claim.
In most cases we bill ICBC directly and there is nothing to pay at the visit. Some claims carry a small user fee, and we will tell you what applies to yours in advance.
As soon as you can. ICBC covers a set number of visits in the period after a crash, so starting early gives you the most treatment while the injury is fresh.
Your ICBC claim number and the date of the accident. That is enough for us to confirm coverage and bill directly.
Under Enhanced Care you are automatically pre-approved for treatment in the first 12 weeks after the crash, and massage therapy is included. The number of pre-approved massage visits is set by ICBC and commonly reported as 12. Because these figures change, confirm your own entitlement with ICBC or your recovery specialist. Current details are on the ICBC care and recovery benefits page.
No. ICBC states you do not need a doctor’s referral to access pre-approved treatment in the first 12 weeks. You need your claim number.
Pre-approved visits are usually no cost to you. A user fee of $23.65 applies to the 60 minute ICBC treatment. Keep the receipt, as extended health plans will often consider user fees for reimbursement.
Treatment can usually continue, but it is no longer automatic. Your therapist can submit a treatment plan to ICBC for approval, and ICBC may ask for additional information. Approval is decided by ICBC and is not guaranteed.
Treatment details and prices on this page are checked against our online booking system. Last updated 3 August 2026.
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