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Direct billing and ICBC coverage
We direct bill most major extended health plans, so on covered visits you usually pay only the part your plan does not cover. We also treat ICBC claims and bill ICBC directly. The short version: you get treated, we handle the paperwork, and you are not out of pocket for what your insurer covers.
Extended health plans we direct bill
We can direct bill most of the major providers, including plans administered through Pacific Blue Cross, Canada Life, Sun Life, Manulife, Green Shield and others. Coverage for massage therapy varies from plan to plan, so it is worth checking how many visits and what dollar amount your policy allows each year.
Confirm this provider list against your clinic's actual billing setup before publishing.
Getting treated without the paperwork
Direct billing
Most major extended health plans billed directly on covered visits, so you pay only the remainder.
ICBC claims
Recovery care after a motor vehicle accident, billed directly to ICBC under your claim.
No referral needed
Book massage therapy directly for either extended health or ICBC — no doctor's note required.
How ICBC massage claims work
If you have been in a car accident, ICBC covers a number of massage therapy visits as part of your recovery, and you do not need a referral to start.
Report your accident to ICBC and get your claim number.
Book an appointment and bring your claim number and date of accident.
We bill ICBC directly for your covered visits.
Your therapist assesses your injuries and builds a treatment plan.
What to bring
For extended health, bring your policy or member details so we can confirm coverage. For ICBC, bring your claim number and date of accident. If you want to use both, bring both and we will work out how your visits are billed.
Plan or member details
Policy and member number for extended health.
ICBC claim number
Plus the date of the accident.
A few minutes early
Time for intake before treatment starts.
Common questions about billing
If your situation is not covered here, call the clinic and we will check your plan with you before you book.
We give you a detailed receipt you can submit to your insurer for reimbursement.
Usually only the portion your plan does not cover, which we can tell you before treatment. On ICBC claims within your covered visits there is normally nothing to pay at the clinic.
No. Massage therapy with a registered therapist can be booked directly, for both extended health and ICBC claims. A few employer plans still ask for one, so it is worth checking your policy wording.
Often yes, in sequence rather than at once. Bring both sets of details and we will work out which visits are billed where.