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Privacy policy

How Nova Restore Wellness collects, uses and protects your personal and health information, and how to reach us about it. Health records at this clinic are handled under BC's Personal Information Protection Act and the record-keeping standards of the College of Massage Therapists of British Columbia.

Last updated July 2026 PIPA & CMTBC standards

Draft wording for review. Have your clinic's privacy officer or legal advisor confirm this policy against current PIPA and CMTBC requirements before publishing, including retention periods and the named contact.

1. Information we collect

We collect only what we need to treat you safely and to administer your appointments and billing:

  • Contact details — name, date of birth, phone, email, address and an emergency contact.
  • Health information — your reason for visiting, relevant history, medications, assessment findings and treatment notes.
  • Coverage details — insurer, policy or member number, and for a motor vehicle accident your ICBC claim number and date of accident.
  • Website and booking data — what you send through our forms, plus basic analytics about how the site is used. [Confirm which analytics tools are in use.]

2. How we use it

Your information is used to assess and treat you, to keep the clinical records the College requires, to book and confirm appointments, and to bill your extended health plan or ICBC where you have asked us to.

We do not sell your information, and we do not use your health information for marketing. If we ever send clinic updates by email, they will be optional and you can unsubscribe at any time.

3. When we share it

We share your information only with your consent, or where the law requires it. In practice that means:

01

Insurers and ICBC — the minimum needed to process a claim you have asked us to bill: visit dates, treatment provided and amounts.

02

Other healthcare providers — your physician, physiotherapist or specialist, only when you ask us to send information or give written consent.

03

Service providers — our booking and records software and payment processor, who are bound to protect it and use it only for those services. [Confirm vendors and where data is stored.]

04

Where the law requires — for example a College investigation, a court order, or a duty to report risk of serious harm.

4. Storage, security and retention

Records are kept in a password-protected clinical records system with access limited to the treating therapists and clinic administration. Paper forms are stored in a locked cabinet on site and shredded once entered.

We keep clinical records for the period required by the College and then destroy them securely. [Confirm the current retention period, including the rule for patients treated as minors.]

5. Your rights

You can ask to see your records, ask us to correct anything inaccurate, withdraw consent for a use you previously agreed to, or ask how your information has been handled. Consent to treatment can also be modified or withdrawn at any point during a session.

Write to us at novarestorewellness@gmail.com or call (778) 987-6682 and we will respond within the time PIPA allows. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

6. This website

Our forms send what you type to the clinic so we can reply. Please do not include detailed health information in a general enquiry — the intake form is the secure place for that.

The site uses cookies only where needed for it to function and for basic usage statistics. You can block cookies in your browser and still book by phone. [Confirm cookie and analytics setup, and add a cookie banner if third-party tracking is enabled.]

7. Contact us about privacy

Questions, corrections or complaints go to our privacy contact at the clinic:

Privacy contact — Nova Restore Wellness
Unit 202-4555 Kingsway, Burnaby, B.C V5H 4T8
(778) 987-6682
novarestorewellness@gmail.com